Returns & refunds policy

Your right to return

You can ask to return or exchange a product within 7 days of receiving it, provided it is unused, in its original condition and packaging, with the invoice.

Items that can't be returned

Unless they are faulty, the right to return does not cover:
- Products made or prepared to the customer's specification.
- Perishable products, or items whose seal was opened for hygiene reasons (e.g. opened perfumes and personal-care products).
- Digital content and subscriptions once the login details were delivered, activated or downloaded.

Faulty or not as described

If an item arrives faulty or different from its description, contact us within 48 hours of delivery with photos. We cover the return shipping and replace the item or refund it in full.

How to return

1. Contact us at — or — with your order number.
2. We send you the return instructions and address.
3. Once we've checked the item, we confirm the return.

Refunds

• Refunds go back to the original payment method within 14 days of the return being accepted (your bank may take longer to show it).
• Cash-on-delivery orders are refunded by bank transfer.
• Shipping fees are refunded only when the return is due to a fault or our mistake.
• Refunding a digital subscription ends the subscription.